Friday, April 1, 2016

Consumers and Mobile Financial Services, 2016

"Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of change in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The series examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the evolution of mobile financial services affects consumers’ interaction with financial institutions.

This report presents findings from the latest survey, fielded in November 2015, which focused on consumers’ use of mobile technology to access financial services and make financial decisions..."
Mobile financial services

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