FCC PROPOSES RULES TO HELP MOBILE PHONE USERS AVOID “BILL SHOCK”
"The Federal Communications Commission (FCC) has proposed new rules
that would require mobile service providers to provide usage alerts and related information that will assist consumers in avoiding unexpected charges on their bills. The proposed rules would empower consumers with simple alerts and easy-to-find tools and information so they can make smart decisions about their mobile plans.

The record thus far indicates that mobile “bill shock” -- an unexpected increase in the monthly mobile bill -- is a growing challenge for the surveyed consumers, and that current tools could be improved. According to an April-May 2010 FCC survey, 30 million Americans -- one in six mobile users -- have experienced bill shock. More than half those consumers saw an increase of $50 or more, but many were not alerted by their provider before they incurred the charges. The tools in place to eliminate bill shock vary widely between service providers and type of service, and can be difficult to find. Most of the alerts that are offered do not cover all services or are not sent before the overage charges are incurred..."