Monday, September 26, 2011

New consumer protections for airline passengers take effect

"Here are some of the common-sense ways we're looking out for passengers under these new protections:

* If you are involuntarily bumped from an oversold flight, the new rules double the amount of money you are eligible for as compensation.
* DOT's successful ban on lengthy tarmac delays will now cover the international flights of foreign airlines at U.S. airports, and domestic flights at small-hub and non-hub airports.
* If your bag is lost, you are entitled to a refund of any fee for carrying that bag. Airlines are already required to compensate passengers for reasonable expenses for loss, damage or delay in the carriage of passenger baggage.
* Airlines must prominently disclose all optional fees on their websites, including but not limited to fees for baggage, meals, canceling or changing reservations, or advanced or upgraded seating."

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