FCC BUREAU LAUNCHES INITIATIVE TO HELP CONSUMERS AVOID “BILL SHOCK”
"Today the FCC’s Consumer and Governmental Affairs Bureau (CGB)
launched an initiative on “bill shock” – the experience of getting an unexpectedly high wireless phone bill. The Bureau is seeking input on ways to alert consumers about potential high charges before they add up. One idea is a technical solution now used in Europe that could help consumers avoid this problem.

”We are hearing from consumers about unpleasant surprises on their bills,” said Gurin. “We’ve gotten hundreds of complaints about bill shock. But this is an avoidable problem. Avoiding bill shock is good for consumers and ultimately good business for wireless carriers as well.” Gurin will discuss the initiative at a press avail at the FCC today at 11:00.

Today’s action is one of the first initiatives undertaken by the Commission’s Consumer Task Force which was launched in January by Chairman Genachowski and is chaired by Joel Gurin, Chief of the FCC’s Consumer and Governmental Affairs Bureau..."